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The Connections Index
A quarterly benchmark of consumer connection health, built on 32 years of outreach data and 100M+ lead records.
In the News
Auto Insurance Report · August 2026
Auto Insurance Report: Why the Connection Layer Is Insurance’s Next Advantage
Auto Insurance Report covers the Connections Index and CSG research on declining consumer reachability.
Connection rates have fallen since 2023, even as lead volume climbs.
Auto Insurance Report covered findings from CSG’s Connections Index, citing research from CEO Jeff Feuer and Chief Customer Officer Jeff Piotrowski on the decline in consumer connection rates across insurance distribution.
The piece focuses on the widening gap between rising lead volume and falling reachability, and on the shift toward consumer-initiated contact.
Opens on the publisher's site. CSG is quoted in the coverage; the article itself is theirs.
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Insurance
Carriers and agencies trust CSG to work every lead across phone, SMS and AI voice - from first touch to bound policy.
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