Virtual Agent Calls
Cost-effective AI voice conversations that mine dormant value from aged and previously unworked data.
Customers who use the product stay.
Increase customer loyalty, improve customer retention, and reduce cost of service.
The features a customer never switches on are usually the ones that would have kept them. CSG runs activation outreach that walks customers into the parts of your product that drive stickiness, and takes the resulting service load off your support team.
How It Works
How we run it.
We find the activation gap
Which features correlate with retention, and which customers have never touched them. That comes from your usage data, not guesswork.
Outreach explains rather than sells
This is a help conversation about something the customer already pays for. They respond to it very differently from a sales call.
Low-cost channels carry the volume
AI voice and SMS make it viable to reach an entire base rather than picking the segment you can afford to phone.
Complex setups escalate to a person
Where activation genuinely needs a walkthrough, a live agent takes over rather than leaving the customer stuck.
Usage is measured, not assumed
Success is the feature still being used a month later, not the customer saying yes on the call.
Outcomes
What you get out of it.
Higher retention
Customers using core features churn measurably less than those who never activated them.
Lower cost to serve
Proactive activation prevents the confusion-driven support calls that arrive later.
Whole-base coverage
AI channels make it economical to reach everyone, not only your highest-value accounts.
Activation measured in usage
Reported on actual adoption after the fact rather than call outcomes.
What's Included
Everything in the engagement.
Activation gap analysis
Features mapped against retention
AI voice and SMS outreach
Economical across the full base
Live agent walkthroughs
For setups that need a person
Help-led scripting
Service tone, not sales tone
Usage-based measurement
Adoption tracked after the call
Frequency and suppression control
Customers are not chased repeatedly
CRM and support integration
Outcomes logged to the account
Retention reporting
Activation tied to churn
Delivered Via
The channels behind this service.
AI Messaging & SMS
Personalised conversations at scale, with keyword-driven conditional routing that hands hot replies straight to a human.
Proof
Clients who put their name to it.
Our sales improved significantly. Customer Solutions Group is professional, ethical, and practical.
Inside Sales Executive
Western Union
Their hands-on approach and professionalism helped us launch a new product successfully.
Sales Executive
eBay
Industries
Where this service earns its keep.
Insurance
Carriers and agencies trust CSG to work every lead across phone, SMS and AI voice - from first touch to bound policy.
AutoHealthLifeHomeCommercial
Education
Connect with prospective students faster and qualify them properly, so admissions teams only talk to real candidates.
UndergraduateGraduateNursingVocational
FAQ
Questions buyers ask us.
The intent is help, not purchase. Scripting, tone and the measure of success are all built around the customer getting value from something they already pay for.
The ones that correlate with retention. We work from your usage data to find the gap rather than guessing which features matter.
Yes. AI voice and SMS make full-base coverage economical, where a human-only approach would force you to pick a segment.
On feature usage after the fact, not on what the customer agreed to during the call. Agreement is easy; adoption is the point.
Generally yes. Proactive activation prevents a large share of the confusion-driven contacts that would otherwise reach your support team weeks later.
Rarely, because the call is about getting more from something they already bought. Frequency is capped and opt-outs are honoured immediately.
Ready to see what this looks like on your data?
Secure a 30-minute strategic growth session and we will model the lift against your actual volume.