Privacy Policy

Draft for legal review. This policy was prepared as a working starting point and has not been reviewed by counsel. Customer Solutions Group should have it checked against its actual data practices and applicable law before launch.

This policy explains what Customer Solutions Group ("CSG", "we", "us") collects when you use this website or when we contact you on behalf of one of our clients, and what we do with it.

Information we collect

When you submit a form on this site we collect the details you give us, typically your name, work email address, company and industry, along with any information you choose to add.

When you visit the site we may also collect technical information sent automatically by your browser, such as IP address, device and browser type, referring page and the pages you view.

Outreach on behalf of our clients

CSG contacts consumers on behalf of client companies using live agents, automated dialing, AI voice and SMS. In those programmes the client is the controller of the data and CSG acts on their instructions. Contact data reaches us from the client, from partners, or from third-party lead providers.

Calls may be monitored or recorded for quality, training and compliance. Where recording takes place you will be notified at the start of the call.

How we use information

• To respond to enquiries and schedule meetings you have requested
• To deliver the outreach programmes our clients engage us for
• To qualify and route enquiries to the right team
• To measure and improve campaign performance
• To meet legal, regulatory and contractual obligations

Sharing

We do not sell personal information. We share it with the client whose programme the contact relates to, with service providers who support our operations under contract, and where required by law or to protect our legal rights.

Retention

We keep personal information for as long as needed for the purposes above, then delete or anonymise it. Retention periods for client programmes are set by contract with that client.

Your choices

You may opt out of marketing contact at any time. Reply STOP to any SMS, tell an agent on a call, or email us using the details below. Depending on where you live you may also have rights to access, correct, delete or port your information, or to object to certain processing.

Do Not Call and SMS

CSG maintains internal do-not-call and do-not-text suppression lists and honours applicable federal and state requirements. Requests are applied across the programmes we operate.

Security

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information we handle. No method of transmission or storage is completely secure.

Children

This site is intended for business users. We do not knowingly collect information from children.

Changes

We may update this policy. The date at the top of the page shows when it last changed.

Contact

Questions about this policy, or requests relating to your information, can be directed to Customer Solutions Group on (888) 925-1075.